Managed service
Our team takes over.
You do not have time to open three back offices, read your numbers and decide on your promotions. A dedicated account manager does it for you, on your account, every week.
A person, not a support desk
One point of contact, all year
The Food'Up managed service is not a helpline or a subscription to advice. It is a delivery expert who takes your account in hand, works inside it, and answers for what they do there.
Your account manager
Ton Account Manager
Account manager · delivery expert
A single point of contact who knows your menu, your platforms and your numbers. They build the plan, run it with you and report back every period.
- +18%
- average additional revenue
- 97%
- of disputes recovered
- 8 years
- of delivery expertise
4,9/5 satisfaction across the restaurants we support
01They know your account
Your menu, your platforms, your delivery zone, your rush hours and your margins. They do not rediscover your restaurant at every call: they work on it all year.
02They read your data for you
Every week they open your account in Food'Up Connect, read the period analysis and dig into what moved. You get the conclusion, not the spreadsheet.
03They decide what to do
Findings become a plan: what returns most, what it takes, in which order. You approve it, you do not build it.
04They execute in the back offices
Storefronts, menus, ad budgets, promotional mechanics, availability. Changes are made, not recommended.
05They recover what was taken from you
Customer claims are disputed with the platforms, one by one, within the deadlines. It is time nobody finds, and money that never comes back on its own.
06They report back
A regular call, a period report, and the gap between what was planned and what happened. No grey areas.
A rhythm, not one-off interventions
Weekly, monthly, quarterly
A delivery account is run continuously. Campaigns are adjusted mid-flight, chargebacks have deadlines, and a decline shows up three weeks before it reaches your revenue.
Every week
- Reading the weekly analysis of your account
- Adjusting live advertising campaigns
- Disputing the week's chargebacks
- Checking online presence and availability
Every month
- Performance review: profitability, acquisition, operations
- Period report, single site or consolidated
- Building next month's promotional plan
- A call with you
Every quarter
- Strategic review: positioning, menu, delivery zone
- Comparing your locations against each other
- Channel and promotional mix decisions
- Objectives for the next period
The tools they work with
Yours, and ours
Your account manager does not work from memory. They open the same screens you do, and draw on the tools Food'Up has been running internally for eight years.
Summary
Your revenue is up significantly this week
You recorded €31,480 in revenue, up 12.4% on the previous week. Your order count rose 8.6%, reaching 1,090 orders.
Your average rating (4.4) is holding up.
Revenue
€31,480
+12,4 %Prev. €28,010
Orders
1,090
+8,6 %Prev. 1,004
Average basket
€28.88
+3,5 %Prev. €27.90
Net payout
€16,590
+14,1 %Prev. €14,540
What you see
Food'Up Connect
The same platform, the same account, the same numbers. When your account manager mentions a drop in margin, you can open the screen and see it. Nothing happens in a black box.
What runs on our side
Our internal tools handle the background work: the history of your periods, comparison against restaurants across the network, chargeback tracking and deadlines, promotional planning. They are not billed to you, they are part of the service.
What they do for you
Execution, not recommendation
The difference between advice and a managed service comes down to one thing: who opens the back office. At Food'Up, your account manager does.
- Storefront setup and updates
- Menus, photos, descriptions, prices, availability
- Advertising campaigns: budget, targeting, schedule
- Promotional mechanics: offer type, threshold, duration, audience
- Disputing chargebacks with the platforms
- Monitoring quality and execution metrics
- Coordination with your kitchen teams
- Support for each of your franchisees, one by one
A concrete example
The chargebacks nobody has time to dispute.
Every customer claim the platform accepts is taken out of your payouts. Disputing one means pulling up the order, the deadlines and the evidence, one at a time. It is the first thing your account manager takes over, because it is the one that shows immediately.
Customer claims · period reviewed
€691 was taken from your payouts on chargebacks nobody recovered.
72 claims raised · 0 recovered · 72 charged to you
- Charged to you
- €691
- 72 claims unrecovered
- Recovery rate
- 0 %
- 0 of 72 claims
- Orders affected
- 86
- already recovered: €0.00
The Food'Up team disputes every claim and recovers 97% on average — roughly €8,000 a year on this restaurant alone, and around €418,000 across a 52-site network.
What that adds up to
Since Food'Up started
- +1 500
- restaurants accompagnés
- depuis la création de Food'Up
- +800
- restaurants connectés
- sur la plateforme aujourd'hui
- +100 M€
- de chiffre d'affaires analysé
- par an
- 8 ans
- d'expertise delivery
- sur les plateformes de livraison
Let's talk about your delivery.
A 30-minute conversation with an expert, based on your numbers and your priorities.